Those affected know the trauma all too well. Betting firms also need to persuade punters that they have a decent shot at winning some money, even though – in the long term at least – they don’t. Convincing a customer to choose your brand – and remain loyal – is only half the battle with gambling. The occasional memory jog will remind you why you like it, and might lead you to buy more and to choose Coke over Pepsi when you do. Coca-Cola advertises in the knowledge that you probably already know how it tastes. But gambling has always been different from other consumer products.
The betting industry promotes its wares predominantly through advertising on TV, social media or via wall-to-wall sponsorship of football clubs. At the other end of the scale, what starts out as a harmless flutter has driven countless customers into financial ruin, family breakups, and worse. The growth of the UK betting sector since then has created billionaires, such as Bet365’s Denise Coates and Betfred’s Done brothers. This money-spinning national love affair with betting owes much to the liberalisation of gambling laws under Tony Blair’s Labour government in 2005. Each year, British punters lose more than £11bn to the gambling industry, equivalent to nearly £164 for every man, woman and child in the UK.
